Returns & Exchanges

At KeraFiber, we want you to be completely satisfied with your hair transformation. If you are not happy with your purchase, we offer a 30-day money-back guarantee on all products returned in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original accessories.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package to our distribution center using a trackable shipping service of your choice.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.